Job Responsibilities

A mediator is the case manager for employment disputes under his/her care. The mediator’s role is to assess and advise employers and employees on their rights, obligations and best practices in relation to employment and industrial relation matters, so that the mediator can guide them towards an amicable resolution. The mediator will also issue legal documents such as Settlement Agreements and Claims Referral Certificates to document the conclusion of the cases.

Job Requirements

• Prior 3 years’ experience in human resources, mediation, facilitation or related background.
• Able to communicate well and write concisely.
• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
• Possess good analytical and problem-solving skills.
• Comfortable to manage mediation session(s) in person, as well as, over electronic platform(s).
• Knowledge in the Employment Act and other labour legislation is preferred.