Job Responsibilities

We are seeking a Senior IT Consultant (Microsoft 365 Workspace) to oversee the administration, governance, and optimization of the organization’s Microsoft 365 environment, including platforms such as Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online.

This role focuses on ensuring secure collaboration, efficient operations, and strong user adoption across the digital workplace.

Key Responsibilities:

• Manage and administer Microsoft 365 services, including user access and licensing
• Implement governance, compliance, and security policies
• Monitor system performance, usage, and service health
• Configure and maintain security features (MFA, DLP, Conditional Access)
• Support and optimize collaboration tools and workspace structures
• Automate workflows using PowerShell and Microsoft Power Platform
• Provide Level 2/3 support and troubleshoot complex issues
• Conduct user training and improve platform adoption
• Collaborate with IT and business stakeholders on improvements

Job Requirements

Education and Experience

• Tertiary Education in Information Technology, Computer Science, or related field
• Relevant experience may substitute for formal education

• 3–5 years of experience in Microsoft 365 / Office 365 administration
• Experience managing mid-to-large scale M365 environments
• Hands-on experience with Azure AD / Entra ID
• Experience in security and compliance features
• Exposure to automation and scripting (PowerShell preferred)

Certifications (Preferred)

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Teams Administrator Associate
• Microsoft Security / Compliance certifications
• ITIL Foundation (advantageous)

Technical Skills

• Strong knowledge of Microsoft 365 ecosystem:
• Teams, SharePoint Online, OneDrive, Exchange Online
• Identity and access management (Azure AD / Entra ID)
• Security & compliance (DLP, retention policies, MFA)
• PowerShell scripting
• Microsoft Power Platform (basic to intermediate)
• Understanding of cloud and hybrid environments

Soft Skills

• Good communication and stakeholder management
• Problem-solving and analytical thinking
• Ability to support and train users
• Organized and detail-oriented

Desired Attributes

• Proactive with the ability to take initiative and work independently
• Good communication skills to support both technical teams and end users
• User-focused approach when working with tools like Microsoft Teams and SharePoint Online
• Strong problem-solving skills with the ability to troubleshoot issues effectively
• Adaptable and comfortable working in a dynamic cloud environment
• Team player who collaborates well across departments
• Detail-oriented in managing configurations and processes
• Willingness to learn and continuously improve skills